Contact Us

Feel free to reach out to our customer care team by clicking the 'Contact Us' button on the bottom of the screen, or by calling us on 1300 074 253 Monday to Friday, 8.30am-4.30pm AEST.


Q: I can't log into my account

If you’re having trouble logging in with your old password, don’t worry. You’ll get a message saying that your account has been migrated, and suggesting that you reset your password.

  • Click the ‘Forgot Password’ link and we’ll email you a new link to reset your password
  • Your password must have at least 8 characters, include a lower and upper case letter, a number and a character
  • If your password reset fails and you followed the above password restrictions, please contact our customer care team for help

Once you’re logged in, you’ll land on your account page. From there, you can change your preferences, view past orders, or start shopping right away.


Q: How do you communicate with me?

Depending on what website you've purchased; you might get emails from:

But don't worry, they're all from the same team of experts who are on a mission to help you live your best life.

So even if you're receiving emails about delicious healthy recipes from The Lady Shake or updates on the newest workout gear from The Man Shake, just know that it's all part of our dedication to supporting you on your weight loss journey.


Q: What is in The Man Shake and The Lady Shake?

The Man and Lady Shake is a dietitian formulated meal replacement that contains high-quality protein, low GI carbohydrates, fibre, and 25 vitamins and minerals required by our body and from our diets for our health and well being. It also contains a natural fat burning formula to assist with weight loss.


Q: Do I need to exercise when using The Man or Lady Shake?

Whilst I encourage exercise for overall health and wellbeing, the key to weight loss is diet.  The great thing about the program is that it doesn’t require any strenuous exercises in order to achieve results.  As I always say, you can’t out train a bad diet. I do, however, recommend trying to move as much as you can each day, especially getting out and walking, as this will speed up your weight loss results.


Q: Is The Man and Lady Shake safe?

Yes! Our products are university tested, an approved food source, and is dietician formulated for healthy, sustainable weight loss. As always, we recommend checking with a medical professional if you are taking any medication or have any health issues to ensure our product is right for you.


Q: How much powder do I mix with water to make The Man and Lady Shake?

Each bag of The Man or Lady Shake contains a plastic scoop. Add 2 level scoops of The Man or Lady Shake powder to your shaker with your desired amount of water (400ml-600ml). Ensure you put the water in first, followed by the powder as this will help with mixing.


Q: Can diabetics take The Man Shake?

Yes, we have quite a few diabetics who use The Man and Lady Shake due to it’s low sugar levels and low GI carbohydrates.

Our recommended meal plan is also created by our accredited dietitian with a focus on low sugar, high protein meals which will be perfect for you to keep your blood sugar levels stabilised.


Q: Is it safe for children?

We recommend The Man and Lady Shake be used for people 16 years old and over, as it is classified as a formulated dietary food.

Please discuss with your doctor first if you are thinking of using the product for your child as a weight loss method.


Q: When will my shakes arrive?

Please allow up to 2-4 business days for packing and 5-7 working days for your order to arrive via Australia Post. If for some reason it has not arrived in that time, please contact us.

Please check your email as you should have received tracking information from Australia Post. Express Post orders placed before 3pm AEST will be shipped the same business day. As we want to ensure your order arrives safely to you, parcels will be taken to the closest Post Office if you are not home for the collection. Please check your address as once your order is dispatched we cannot change your details.


Q: What is the difference between The Man Shake and The Lady Shake?

The Man Shake and The Lady Shake have a similar taste and nutritional profile. The main difference between The Man and Lady Shakes is the protein blend and unique fat burning formulas targeted toward each gender.

The protein in The Lady Shake is a combination of Milk Protein Isolate, Soy Protein Isolate, and Hydrolised Whey Protein. The Man Shake has no Soy Protein. The Man Shake is also slightly higher in healthy fats, while The Lady Shake contains collagen protein for hair, nail and skin health.


Q: Should I replace all my meals with a shake so I lose weight quicker?

No, we don’t recommend this as you won’t be able to maintain this method long term.

Remember, The Man and Lady Shake is about a new healthier lifestyle, not a diet. You need something you can maintain for the long term. The Man and Lady Shake is about making better choices and a new way of eating, which is why our suggested meal guide recommends combining The Man and Lady Shake with healthy snacks and balanced meals to lose weight and maintain your health for life.


Q: Can people with medical conditions take The Man and Lady Shake?

Yes, after consulting with your medical practitioner to ensure it is right for you.


Q: How long can I stay on the program?

You can stay on The Man and Lady Shake for as long as you like! Many studies have looked at the sustainability of long term meal replacement shakes use and found no adverse effects.


Q: Sometimes I am still hungry after my Man/Lady Shake, what can I do?

Firstly, it may sound silly, but make sure you are truly hungry and it’s not just the habit of eating. Try drinking more water. Dehydration and thirst can often disguise themselves as hunger.

If you are still truly hungry after these tips, try adding a few extra vegetables to your meal or add a small handful of plain nuts to your meal plan.


Q: Is The Man/Lady Shake gluten free?

Yes. The Man and Lady Shake is Gluten Free.